Shipping
Where applicable, freight(shipping cost) will be calculated at the following rates and will be added to your Shopping Cart at Checkout.
|
Australia |
$0-119.99 $119.99 + |
$12.00 Freight Free |
|
Express Post |
Flat Fee | $25.00 |
|
International DHL |
Flat Fee |
$45.00 |
Free freight (shipping) is available for orders with a retail value over $119.99. The $119.99 threshold is based on the cost of the goods only; postage charges do not count toward this amount. This offer cannot be combined with International or Express Post services.
Free freight and Express Post are available only for deliveries within Australia.
Deliveries of large/bulky orders may incur additional charges, as well as to certain destinations. We will contact you in such an event to discuss increased shipping costs.
For International orders, each country has different customs and duty charges, which are the responsibility of the recipient. Goods will not be released by the carrier until these charges are paid in full. It is highly recommended to check with local authorities or use the Google Duty Tax Calculator to estimate fees for your country. If you have any questions, please email us at: customerservice@acdcstore.com.au
Delivery
We deliver products via our website within the Australia/New Zealand region. Please email us on customerservice@acdcstore.com.au to enquire about a special volume order.
All parcels are despatched from Melbourne, Australia.
We endeavour to despatch orders within two (2) business days. Shipping times for retail orders are estimated at between 5-7 working days within Australia and 5-10 working days to New Zealand. Please allow extra time for peak periods.
Follow the link to ascertain Australia Post’s Express delivery zones and schedule. Please allow more time during peak periods approaching Father's Day and Christmas. Delays may also occur without notice due to COVID-19 requirements.
In the event that our carrier is unsuccessful in delivering to you on more than one occasion, the parcel may be returned to our warehouse. In the event that this occurs any additional freight charges will be incurred to resend your parcel.
Delivery lead times are estimated as accurately as possible. We will not be held liable for third party delays including but not limited to carrier delays, natural weather events, peak freight periods, country’s customs (export/import) clearance requirements etc. No compensation will be paid in the event of delivery deadlines being exceeded.
Tracking
Goods delivered within Australia will be sent via eParcel.
Goods delivered to New Zealand will be sent via DHL.
Please email customerservice@acdcstore.com.au if you have a tracking enquiry.