Returns, Refunds & Exchanges
Your complete satisfaction is important to us; if you are not satisfied with your purchase for any reason, we will happily exchange to the amount of the returned items, however you must contact us within fourteen days of the receipt of your order.
All items returned for exchange must be returned in the same condition as they were sent, in the original packaging, labels intact and the item unused and unworn. Please reach out to our Customer Service team for a Returns form. Returns and exchanges must be mailed at your expense. We cannot accept any liability for goods lost in transit. Exchanges will only be given on the item value; delivery charges are not refundable. An additional delivery cost may be charged for exchanged items.
Please note: Sale items are not exchangeable, and all sales are final.
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample, image or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase– e.g. your receipt
Cancellations
You must contact us immediately if you wish to cancel your order.
If your order has not been booked on consignment for despatch we shall gladly cancel and refund your order.
If your order has reached beyond the point of cancellation you will be responsible for the expense of its return, and all items must be returned in the same condition as they were sent, in the original packaging, labels intact and the items unused and unworn. Upon receipt of the returned items, we shall refund your order. We reserve the right to refuse items which are not returned in a good condition and we will not refund any item that has been damaged, worn, washed or had the labels removed.
Loss or damage in transit
AC/DC Store uses reliable mailing services, however mishaps do occur. All items are checked thoroughly before packaging with care. Should a package be delayed, arrive damaged or not at all, please contact us promptly so we can discuss the issue.
AC/DC Store will not be held accountable for items that are damaged or lost during transit and no refunds or credit notes will be provided for items which are lost or damaged in transit. For this reason, we use delivery processes that are traceable.
Faulty goods
Should an item fall below AC/DC Store’s high standards, kindly contact us within fourteen days of the receipt of your goods to arrange an exchange or refund per our Refund Policy.
Proof of purchase and a description of the problem will be required.
Please note that items must be returned in the same condition as they were sent, in the original packaging, labels intact and the item unused and unworn.
Liability
All goods are sent with the greatest care. AC/DC Store is not liable for any damage that is caused during the delivery process. Any claims must be followed up through the relevant carrier and we will be happy to assist you in the unlikely event.