1. About this Policy
This Privacy Policy explains how we collect, use, disclose, and protect your personal information. We are committed to handling your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website https://acdcstore.com.au/ or interacting with us, you agree to this Policy.
2. Who We Are
Licensing Essentials operates this website from Australia. If you have any questions about this Policy, please contact:
Email: customerservice@acdcstore.com.au
Mail: 18 Hudson Court, Keysborough VIC 3173
3. What Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, phone number, shipping and billing address)
- Account login details (if you create an account)
- Payment information (processed securely through our payment partners)
- Order history and purchase preferences
- Marketing preferences and communication history
- Information collected automatically through cookies, pixels, and analytics tools (such as your IP address, browser type, pages visited, and time on site)
We only collect the information that is necessary to provide our services and improve your experience.
4. How We Collect Information
We collect personal information when you:
- Make a purchase or create an account
- Sign up for our newsletter or marketing offers
- Contact us via email, form, or social media
- Participate in promotions, contests, or surveys
- Browse our website (via cookies and analytics tools)
5. Why We Collect Information
We collect and use your personal information to:
- Process and deliver your orders.
- Communicate with you about your purchase or account.
- Send marketing updates and special offers (if you have opted in).
- Improve our website, products, and customer service.
- Comply with our legal obligations and resolve disputes.
6. How We Use Cookies and Analytics
We use cookies, pixels, and similar tracking technologies to:
- Remember your preferences.
- Measure site traffic and usage.
- Serve relevant advertising through platforms like Meta and Google.
- Improve performance and experience.
We also use analytics tools such as Google Analytics, Meta Pixel, and Microsoft Clarity to understand how visitors use our site.
These tools collect anonymized information (such as device type, browser, and browsing behavior) to help us improve usability and performance.
Microsoft Clarity records anonymized session data (such as clicks, scrolling, and navigation patterns). This data may be processed and stored on servers outside Australia. You can learn more about how Microsoft handles this data in its Microsoft Privacy Statement.
You can disable cookies through your browser settings, but some parts of our site may not function properly if you do.
7. How We Share Information
We may share personal information with:
- Trusted service providers such as payment processors, shipping partners, email platforms, and analytics tools
- Marketing and advertising partners (for example, Meta or Google Ads)
- Legal or regulatory authorities when required by law
We do not sell or rent personal information to third parties.
Some of our service providers are located outside Australia (for example, in the US or EU). When this occurs, we take reasonable steps to ensure your information remains protected.
8. How We Protect Your Information
We take security seriously and use appropriate safeguards to protect your personal information from misuse, interference, and unauthorized access, modification, or disclosure.
Online payments are processed using secure, PCI-compliant systems.
9. Access, Correction, and Deletion
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate information.
- Withdraw consent or request deletion (where legally possible).
To exercise these rights, please contact us at customerservice@acdcstore.com.au
10. Email Marketing and Opt-Out
If you subscribe to our emails, you can update your marketing preferences or opt out at any time using the “unsubscribe” link in our messages.
Even if you unsubscribe, we may still send you essential transactional or service-related emails (for example, about an order or account issue).
11. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. We encourage you to review it periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
Email: customerservice@acdcstore.com.au
Mail: 18 Hudson Court, Keysborough VIC 3173
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.